Category Archives: Leadership

Leadership lessons that I’ve picked up over the years that helped improve myself. Sharing what I’ve learned. Take it as advice, comedy, or whatever.

Spending Time with Mom

I don’t get to spend as much time with my Mom as we’d both like. We both work and I have my own family that I tend to, with sports & after school activities, etc. Some days, I’m so exhausted from a thought-provoking workweek, all I want to do is relax and do nothing at all.

This past Saturday, I had a few hours to spend with my Mom. I called her the morning of and asked her if she was doing anything. She had plans, but was willing to push her plans out to spend time with me. So, I picked her up and brought her to the Columbus Food Truck Festival.

I told her to wear something comfortable because we were going to be doing a lot of walking. Continue reading Spending Time with Mom

The Arthur Boke Bridge

I run downtown often. I cross over and through bridges all the time and am usually aware of my surroundings. I truly appreciate the hard work that goes into the design and development in everything.

I saw this sign for the first time today and wish I could’ve noticed it sooner!  The first noted attempt to bridge the gap in racial divide and slavery. Another great story of love and compassion over social norms.

Continue reading The Arthur Boke Bridge

When Big Chain Stores Close

When big stores close, like this store here, I always feel like it’s partially my fault.

I always think, did I not go there enough? Should I have shopped there more? What was the reason behind the closing of the stores. 

Then I remember. With this particular store, I’ve always had horrible customer service. I remember standing in line and waiting for a customer service representative to tend to my concerns. It was really a simple issue. I grabbed the wrong item I just need to do a quick exchange. 

You had one customer service rep working and three others just hanging out. They didn’t seem busy but they also didn’t seem like they were on the clock either.  

When we work for large corporations, sometimes we can easily forget that the simple actions that we make can impact of the company’s bottom line. 

I sometimes hear people talk about not being important to the company they work for. I hear this often with associates in customer service and operational roles. Sometimes I’ll hear people say, “I’m at the bottom of the totem pole”. 

What makes people think they are at the bottom of the totem pole? It comes down to management. How are the leaders within your organization treating their associates? Are your leaders engaging associates in the decisions that they’re making?

The company I currently work for encourages us to take engagement surveys from Gallup every year. The survey provides leadership with a score on how well associates are engaged. 

The surveys are meant to be anonymous. If leaders are shocked by the survey results, then there’s a problem. 

An engaged workforce is a workforce that doesn’t have to hide behind anonymity to tell you how they feel. 

If your associates have built a wall, there’s a problem. How do you overcome this?

Bottom line, it’s a trust issue. If people don’t feel they can trust you, they won’t talk. Something is driving this behavior.

Take a closer look at your team and have a heart-to-heart. Don’t make assumptions. Just ask. If you’re still having trust issues, just like any relationship, it has to be earned. 

Don’t expect it to resolve overnight. 

Your customers will be able to tell if a company has a less engaged workforce. I’m starting to see this with a competitor store that offers a new service that needs improvement. 

If this company has leadership that listens to associates executing the new service, they will be able to work through it. I’m sensing this is not the case. 

What are your thoughts on Big Chain Stores? Are they too big to keep associates engaged?

Stop searching for your passion

A few years ago, Terri Trespicio, a branding strategist talked about finding your passion and how waiting for this ‘feeling’ can cause delays in finding actually it.

Sounds like an oxymoron, but it makes sense.

The idea is not wait to find your passion first, but to take the first step into doing something in order to find it. I don’t want to spoil the entire video, but have a listen and let me know what you think.

Can you plan your passion?

Video, courtesy of TEDxKC.

When Hollywood Fantasy Becomes Reality #innovation #leadership

I’m always amazed to see how ideas continue to mold the future. Ever watch a sci-fi movie and wonder, wouldn’t it be cool if that really could happen? In this case, these innovators took the Back to the Future idea to fuel the time machine at the end of the movie.

Jeplan, a company in Japan has developed a way to recycle clothes that mostly end up in dumping grounds.

According to CEO and co-founder, Mosaki Takao, only 10% of clothes actually get re-used and recycled. Continue reading When Hollywood Fantasy Becomes Reality #innovation #leadership

Trying to Stay Positive #HighFives Are Essential!

Ever get that feeling where you’re motivated to make a difference but when you go after some cheers it’s just not there?

That’s how I feel sometimes. I’m working hard, but I can’t seem to keep the momentum going. I’m at a point in my life where I must make a decision to pursue opportunities that come my way. But, at the same time I have to calculate the risks since it’s not just about me anymore.


Continue reading Trying to Stay Positive #HighFives Are Essential!